Customer Service //
We value our relationship with you and your privacy is very important to us. Trust that we protect your personal information and that our servers are secure. A heads-up below on information that we may ask for, how and why we collect it, your options and what we do to safeguarded all In this policy, the phrases
CONSENT TO USE
When you place an order with Besties with Testies, we ask you to provide Payment Method, Credit Card Account Number and Expiration Date (if applicable), Name (as it appears on credit card), “Bill To” Address (as it appears on your credit card statement), “Ship To” Address (if different from billing address), Daytime Phone Number, Email Address
This information is necessary to process your order, and we assure you that your personal information is transmitted over secure servers. When we process a credit card transaction, your information is forwarded directly to our credit card processor for authorization. We further guarantee you will only pay for authorized items that you have ordered.
You will have the option of saving your personal information in our secure system for future purchases. The information is stored in the form of a “cookie” in your computer. Even though you need cookies to be enabled to make an online purchase, it is not necessary to save information via cookie if you choose not to.
Besties with Testies collaborates with government agencies and security organizations to prevent fraud and fraudulent use of your personal information. During fraud prevention investigations, we may share information with the agencies that assist us, as permitted and required by US law. This information will never be used for marketing purposes. Usage is strictly assigned to assist and prevent fraud investigations.
FAIR CREDIT BILLING ACT
The Fair Credit Billing Act was passed by Congress in 1975. This Act prohibits your bank or credit card processor from holding you liable for more than $50 on fraudulent charges made to your credit card. If you are held liable for this charge, BestieswithTesties.org will reimburse you the $50.
Register once, save time every time. By registering with Besties with Testies.org, your checkout is fast and easy, you have quick access to your order history, your address book with shipping addresses is saved, and you can access to your wish list to share with friends, and special offers via email. The personal information collected at registration includes your name, address, phone number, e-mail address, birth date, and a password that you select. Now, you don’t have to register to shop online, but it’s a good idea.
From time to time we will have online contents at www.BestieswithTesties.org. Enter, you could win!
Contests are open to legal residents of the 50 United States, D.C. and Puerto Rico who are at least 13 years of age. Teens under 18 years of age (in the case of Puerto Rico, under 21 years of age): make sure you get your parent’s permission before entering any personal info. (Note: To comply with the Child’s Online Privacy Protection Act: COPPA, Besties with Testies doesn’t collect info from anyone who is under 13 years old.)
To enter a given contest, submit your name, address, state, zip code, phone number, gender, date of birth & email address. If you are one of our winners, we’ll use this information to contact you. Contest sponsors may utilize your info based on which opt-in(s) you have selected on the contest entry pages.
In addition, we may request information regarding customer preferences, such as your favorite brands or types of music. You don’t have to answer these questions, but if you do, we get a better feel for fashion and lifestyle.
Not the kind you eat. The data file on your computer’s hard drive when you visit a site. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. We use the information collected by cookies to determine which parts of our website are visited most often, and to determine where on our site you may be experiencing technical difficulties.
Our goal is to improve the quality of our website, tailor our products and services to suit your personal interests, track and/or analyze visiting patterns, and resolve difficulties you may encounter while on our site.
In general, you can visit our website without telling us who you are or providing us with any information. However we collect the IP (Internet Protocol) addresses of all visitors to our website. We only use IP addresses to resolve system problems, assist you in navigating our site via Live Person and deter unauthorized or abusive access to our site.
Besties with Testies will never knowingly or intentionally request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Besties with Testies for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
If you are a parent and you think we have inadvertently collected such information from your child, you may email us at firstname.lastname@example.org.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website. Effective Date: This policy was last updated on 1/21/2012.
Returns & Exchange Policy Policy //
Can I return my product?
Yes. BWT is devoted to making sure our customers are satisfied, we have a no questions asked policy on all returns made within 30 days of the purchase. 30-60 days we will only accept exchanges. After 60 days we can no longer accept any returns or exchanges. To request a return, please e-mail email@example.com and put “Return Request” in the subject line.
I ordered the wrong size. Can I exchange it for the proper size?
As long as you have not washed or damaged the product we will be happy to exchange it for the proper size. We will even split the shipping cost with you. You ship it to us, and we will ship you to the right size. To request an exchange, please e-mail firstname.lastname@example.org and put “Exchange Request” in the subject line.
Please use caution when trying on items. Health regulations stipulate that clothing that is soiled, worn, damaged, dry cleaned, washed is considered to be “other than original condition” and cannot be returned or exchanged. This includes deodorant markings, pet hair, and odors such as perspiration or cigarette smoke. If such merchandise is returned it cannot be refunded.
Lost shipment and missing item claims must be filed within ten days from the date order was shipped. Besties with Testies does not assume responsibility for lost shipment or missing item claims placed after ten days of ship date.
All discounted merchandise that is purchased is a Final Sale. If discounted merchandise is returned, the customer will not receive a refund or exchange and will be responsible for paying the cost to ship the discounted items back to them or can choose to abandon the product. Thank you for your understanding.